Smart Data News

Artificial Intelligence, Sustainability, Mar-tech Bianca Mac Donald Artificial Intelligence, Sustainability, Mar-tech Bianca Mac Donald

Sustainable CX: An AI Opportunity Waiting to be Grabbed

Sustainable CX is the fifth customer experience trend examined in our new report ‘Where AI and Marketing Collide: 2024 CX Predictions’. For some people this might be a bit of a puzzle. There’s an intuitive link between sustainability and energy use, product design, or packaging…but CX?

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Sustainability, Social Media Marketing Bianca Mac Donald Sustainability, Social Media Marketing Bianca Mac Donald

Mistrust and rejection: The impact of greenwashing and social washing on brands

Kantar’s Sustainability Sector Index 2023 provides insights from 32,000 interviews across 42 sectors in 33 countries to help brands understand what sustainability means in their sector, how consumers perceive brands, and how to build trust and leadership in this crucial area.

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