CX Firm Gorgias Raises $29m to Launch AI Agent Tool
May. 15, 2024 | By MrWeb
San Francisco-based CX platform Gorgias has raised $29m from existing investors. The money will be used to expand the firm's suite of AI tools for eCommerce brands, and specifically to launch AI Agent, described as a fully autonomous AI teammate built on brands' own knowledge bases, data and integrations.
CEO and co-founder Romain Lapeyre (pictured) comments: 'AI is now unlocking a new channel of growth for brands. The opportunity for ecommerce brands is to leverage AI that puts them in control, which means AI built upon the brand's own data and fully integrated with the ecom stack. Reliable AI frees CX teams from responding to shipping questions to building relationships and selling'.