Quantum Metric Upgrades for AI-Based Journey Analysis
April. 6, 2024 | By MrWeb
Customer lifecycle analytics platform Quantum Metric has released a new version of its platform, focused on simplifying how organizations listen to and act on the needs of their customers. It includes Felix AI, a new session summarization feature powered by Google Cloud's Gemini Pro.
Mario Ciabarra (pictured), CEO and founder of Quantum Metric comments: 'In the past, our focus was transactional - how do we help the customer to make a purchase, book a flight, or open an account? The relationships we build with customers today are much more complex and span an entire lifecycle. To succeed, digital organizations need tools like Felix AI to simplify how they listen to their customers, and tools like Interactions and User Analytics to listen at scale and across their entire customer lifecycle'.